Supporting Login.gov with a new service

Since May 2022, I have been on a team supporting Login.gov with a new identity verification service. Login.gov is the public’s one account for government, and our team is part of a large and multi-vendor program. The work is in progress, so more details to come! 

Supporting Login.gov with a new service

Since May 2022, I have been on a team supporting Login.gov with a new identity verification service. Login.gov is the public’s one account for government, and our team is part of a large and multi-vendor program. The work is in progress, so more details to come! 

 Modernizing the Veterans' appeals process on Caseflow

From June 2019 to January 2022, I supported and led multiple research and interaction design efforts for Caseflow, a web application with a mission to increase timely and accurate appeals decisions for the Board of Veteran’s Appeals. Over the 2.5 years on the project, I was able to grow from an individual contributor to a design lead supporting 4 designers.  

CASE STUDIES

• Co-creating new functionality with VA attorneys
• Accounting for edge users in a Veteran-centered system 

 Modernizing the Veterans' appeals process on Caseflow

From June 2019 to January 2022, I supported and led multiple research and interaction design efforts for Caseflow, a web application with a mission to increase timely and accurate appeals decisions for the Board of Veteran’s Appeals. Over the 2.5 years on the project, I was able to grow from an individual contributor to a design lead supporting 4 designers.  

CASE STUDIES

• Docket switch: co-creating functionality with a set of attorneys
• Unrecognized appellants: accounting for edge users in a Veteran-centered system 

Maturing research and design operations 

During my time on Caseflow, our design team grew from a team of 4 designers to over 10 across two vendor partners and 4 scrum teams. In order to support our growing team and to ensure consistency across our work, I supported multiple efforts to operationalize our research and design practices.  

CASE STUDIES

• Operationalizing our research practices and norms
• Documenting complexity through a service blueprint
  
• Operationalizing our growing design team

Maturing research and design operations 

During my time on Caseflow, our design team grew from a team of 4 designers to over 10 across two vendor partners and 4 scrum teams. In order to support our growing team and to ensure consistency across our work, I supported multiple efforts to operationalize our research and design practices.  

CASE STUDIES

• Research operations: making our research practices more efficient
• Service blueprinting: documenting our expanding and increasingly complex product 
• Design principles: centering and aligning our design work 
  
• Operationalizing processes: streamlining onboarding and creating critique norms

Supporting immigrant women and their right to work  

My year-long graduate thesis for the Design for Social Innovation program focused on understanding the needs of the community of H4-visa holders (also known as dependent spouses) and how citizens might be able to support their right to work, which was in danger due to the current administration. The outcome of my thesis was a proposed grassroots initiative that could help dependent spouses activate citizens in their community to take action for their right to work.

CASE STUDY

• The {In}Dependent Project: moving citizens to action to support the H4 community
  

Supporting immigrant women and their right to work  

My year-long graduate thesis for the Design for Social Innovation program focused on understanding the needs of the community of H4-visa holders (also known as dependent spouses) and how citizens might be able to support their right to work, which was in danger due to the current administration. The outcome of my thesis was a proposed grassroots initiative that could help dependent spouses activate citizens in their community to take action for their right to work.

CASE STUDY

• The {In}Dependent Project: moving citizens to action to support the H4 community