I believe research and design is a critical tool to repair broken trust in public infrastructure and services.
I believe research and design is a critical tool to repair broken trust in public infrastructure and services.
Building Login.gov's new in-person identity verification service
Since May 2022, I have been on a team supporting Login.gov with building a new in-person identity verification service in partnership with the United States Postal Service (USPS). Login.gov is the public’s one account for government, and our team is part of a large and multi-vendor program. Our work has led to over 70,000 individuals successfully verifying their identity with Login.gov and accessing critical benefits. Through my time on Login.gov, I have also learned a lot about navigating the tension between expanding user access and security.
Request password: rutvigupta94@gmail.com
- Case study: Launching and scaling Login.gov's In-Person Proofing service to 18,000 USPS locations across the country →
- Case study: Advocating for and leading Login.gov's first post-COVID in-person research effort →
- Case study: Defining Login.gov's strategy for the next generation of In-Person Proofing →
Building Login.gov's new in-person identity verification service
Since May 2022, I have been on a team supporting Login.gov with building a new in-person identity verification service in partnership with the United States Postal Service (USPS). Login.gov is the public’s one account for government, and our team is part of a large and multi-vendor program. Our work has led to over 70,000 individuals successfully verifying their identity with Login.gov and accessing critical benefits. Through my time on Login.gov, I have also learned a lot about navigating the tension between expanding user access and security.
COMING SOON!
- Launching and scaling Login.gov's In-Person Proofing service to 18,000 USPS locations across the country →
- Advocating for and leading Login.gov's first post-COVID in-person research effort →
- Defining Login.gov's strategy for the next generation of In-Person Proofing →
Building Login.gov's new in-person identity verification service
Since May 2022, I have been on a team supporting Login.gov with building a new in-person identity verification service in partnership with the United States Postal Service (USPS). Login.gov is the public’s one account for government, and our team is part of a large and multi-vendor program. Our work has led to over 70,000 individuals successfully verifying their identity with Login.gov and accessing critical benefits. Through my time on Login.gov, I have also learned a lot about navigating the tension between expanding user access and security.
Request password: rutvigupta94@gmail.com
Expediting Veterans' appeals backlog through Caseflow
From June 2019 to January 2022, I supported and led multiple research and interaction design efforts for Caseflow, a web application with a mission to increase timely and accurate appeals decisions for the Board of Veteran’s Appeals. Over the 2.5 years on the project, I was able to grow from an individual contributor to a design lead supporting 4 designers. I was also able to contribute directly to the Board's priority of "Intake all Appeals" by working on features that unblocked intaking over 1000 blocked appeals.
Expediting Veterans' appeals backlog through Caseflow
From June 2019 to January 2022, I supported and led multiple research and interaction design efforts for Caseflow, a web application with a mission to increase timely and accurate appeals decisions for the Board of Veteran’s Appeals. Over the 2.5 years on the project, I was able to grow from an individual contributor to a design lead supporting 4 designers. I was also able to contribute directly to the Board's priority of "Intake all Appeals" by working on features that unblocked intaking over 1000 blocked appeals.
Maturing research and design operations
During my time on Caseflow, our design team grew from a team of 4 designers to over 10 across two vendor partners and 4 scrum teams. In order to support our growing team and to ensure consistency across our work, I led multiple efforts to operationalize our research and design practices. Many of these practices became foundations for other programs at Nava.
Some key highlights include:
- Drafting an extensive Research Operations document (including templates) for our Caseflow team, that has become a template for multiple other Nava programs.
- Advocating for and creating an accessible program-wide Service Blueprint for Caseflow to ensure alignment across the program.
- Contributing to formalizing Caseflow's accessibility testing operations, co-leading the creation of our design team's design principles, and co-leading the creation of a slide template that was adopted across the entire program.
Maturing research and design operations
During my time on Caseflow, our design team grew from a team of 4 designers to over 10 across two vendor partners and 4 scrum teams. In order to support our growing team and to ensure consistency across our work, I led multiple efforts to operationalize our research and design practices. Many of these practices became foundations for other programs at Nava.
Some key highlights include:
- Drafting an extensive Research Operations document (including templates) for our Caseflow team, that has become a template for multiple other Nava programs.
- Advocating for and creating an accessible program-wide Service Blueprint for Caseflow to ensure alignment across the program.
- Contributing to formalizing Caseflow's accessibility testing operations, co-leading the creation of our design team's design principles, and co-leading the creation of a slide template that was adopted across the entire program.
Supporting immigrant women and their right to work
My year-long graduate thesis for the Design for Social Innovation program focused on understanding the needs of H4-visa holders (also known as dependent spouses) and how citizens might be able to support their right to work – which was in danger due to the current administration. The outcome of my thesis was a proposed grassroots initiative that could help dependent spouses activate citizens in their community to take action for their right to work.
Supporting immigrant women and their right to work
My year-long graduate thesis for the Design for Social Innovation program focused on understanding the needs of H4-visa holders (also known as dependent spouses) and how citizens might be able to support their right to work – which was in danger due to the current administration. The outcome of my thesis was a proposed grassroots initiative that could help dependent spouses activate citizens in their community to take action for their right to work.
Supporting immigrant women and their right to work
My year-long graduate thesis for the Design for Social Innovation program focused on understanding the needs of H4-visa holders (also known as dependent spouses) and how citizens might be able to support their right to work – which was in danger due to the current administration. The outcome of my thesis was a proposed grassroots initiative that could help dependent spouses activate citizens in their community to take action for their right to work.